The support tools enhance the support services ENA provides to its customers. Technology personnel can access a powerful suite of support-services tools on the Internet anytime to assist in reporting and resolving issues.
Network Availability Monitoring
The Network Monitoring tool displays real-time status of a site's network, allowing insight into the health of the network at any time, from any place with an Internet connection.
An authenticated login to ENA's ticketing system allows you to view ticket information about issues affecting your site(s), including current status and steps underway to correct the problem.
Bandwidth Utilization Reporting Tool
This tool allows you to track and monitor aggregate bandwidth usage by site using industry standard metrics. This information assists in troubleshooting, planning future capacity requirements and tracking usage spikes.
The Account Management tool allows authorized personnel to maintain account information such as passwords, user details, and creating additional accounts.
Help documentation and user guides for support tools are available at help.ena.com